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Frequently Asked Questions

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General Questions

We’re so sorry to hear this! Please contact our Customer Support team at info@CakesByJeffTheChef.com 14 days of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include: 

  • A photo of the area of concern
  • Two full shots of the product (from the side and overhead)
  • A shot of the packaging/box

We understand that sometimes items get damaged and we will work to resolve the situation quickly. In most cases,  will reship your order at the next available ship date. 

Sorry to hear that! Please contact our Customer Support team by sending an email to info@CakesByJeffTheChef.com within 14 days of delivery. Please include your order number, the name of the product and tell us about the damage or defect.

We do our very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible.

We at Cakes By Jeff The Chef take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed so it arrives to your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures. 

Many of our items require refrigeration, In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. You can read the Instructions/Storage section on each product page to learn more about how it should arrive and how it should be stored upon arrival.

Customers are responsible for notifying their recipients that a perishable item is on the way, and for confirming that they are available to receive a package. You have the option to notify them by by opting in to shipping email notifications at checkout, and providing the recipient’s phone number for delivery questions. Cakes By Jeff The Chef is not responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery. In this circumstance, please contact our Customer Support team at info@CakesByJeffTheChef.com and we will offer a resolution on a case-by-case basis.

We’re so sorry for the trouble with your gift! We’re here to help.

Please contact our Customer Support team at info@CakesByJeffTheChef.com within 14 days of delivery with the order number listed on your packing slip as well as details and photos of the damage, defect or wrong product. Please share photos that include: 

  • A photo of the area of concern
  • Two full shots of the product (from the side and overhead)
  • A shot of the packaging/box

We will work to resolve the situation quickly. For security reasons, we will contact the purchaser to notify them of the issue, and receive their authorization for any further activity on their Cakes By Jeff The Chef account. In most cases, will be happy to reship your gift at the next available ship date.

All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at info@CakesByJeffTheChef.com to resolve the issue within 14 days of delivery.

To check on the status of your order, click the “My Orders” button while logged into your Cakes By Jeff The Chef  account, or locate your order confirmation email and click the “Check Order Status” button in the email. This will take you to a webpage where you can view your estimated arrival date and follow the tracking provided by the carrier. 

If your order has not shipped yet and it is scheduled to ship today, please know that carriers pick up packages later in the day from our food makers. So, you may not see movement on the tracking until tomorrow. We encourage you to check your tracking again tomorrow for an update. 

If your order has shipped and is scheduled to deliver today, please know our carriers will deliver packages anytime between 8am-8pm. The time of delivery is all subject to the local carrier. If the tracking provided by the carrier says your package is on the vehicle for delivery, it will arrive at your doorstep by end of day!

To request additional information about your order, please send an email to info@CakesByJeffTheChef.com

Email us at info@CakesByJeffTheChef.com within 24 hours to cancel your order. 

Once you place an order with us you’ll receive an email confirmation that will include a link to your order status page.  This information will update as your order is prepared and eventually shipped.  Additionally, you’ll receive email notifications from us providing updates, such as “Your order has shipped” and “Your order has been delivered.” The emails will include tracking information so you can follow your deliciousness on its journey from food shop to your door.

If you can’t find that email or the tracking information, you can view your order history by logging in to your account page here. From here you can click on any order to view the tracking information.

Depending on the shipping method and perishability of the item, it is normal for tracking information to not show movement until the late evening prior to your estimated delivery date. If there appears to be an issue with your delivery, please speak to us via live chat on the main page or email us at info@CakesByJeffTheChef.com for immediate support.

If you need to update an address, or change a delivery date please contact info@CakesByJeffTheChef.com at least 2 business days before the order is set to ship. We kindly ask customers to give Cakes By Jeff The Chef and shops time to act upon your request, for this reason 2 full business days is required and we cannot guarantee address changes if a request is made closer to the ship date than this.

Cakes By Jeff The Chef is not responsible for refunds or replacements of orders with incomplete, invalid, or incorrect addresses. The customer is responsible for checking their confirmation email at the time of placing their order. Additionally, we are not responsible for packages sent to recipients who are not available to accept packages on the delivery date. We are not able to reship packages that are returned to us by the carrier. Please take this into consideration when selecting your shipping address for an order.

Although we do everything in our power to get your food to you on time, occasionally items get delayed due to bad weather or other unforeseen events. Our shops know this, so they pack their products to remain fresh an extra couple of days in in transit. Upon arrival just follow the instructions for serving or storing immediately.

If the order’s “Ships On” date (as outlined in your confirmation email) is 3 or more days away, you can cancel your own order, (pending your order hasn’t already entered the food maker’s fulfillment process). Follow the simple steps in this help article.

To cancel an order that is shipping in less than 3 days, or to edit / reschedule an order, you must submit a request to our customer care team. Please include your order number for faster service.

Because our partner shops make all food items per order, we are unable to guarantee the changes to order once it’s confirmed. Due to the holidays we experience a high surge in orders, which makes it difficult for them to pull an order that has already entered their production and fulfillment process. 

If your inquiry is received less than 3 days of your order shipping, or if your order is placed within 3 days of the scheduled ship date, we will do everything in our power to accommodate your request. Changes or cancellations may not be possible if the order you are inquiring about has already entered the fulfillment process. Due to order surges, our shops can begin the fulfillment process a few days before your order is ready to ship.

If you need to edit the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, the carrier requires one business day to process the change, which may delay the package. Cakes By Jeff The Chef is not responsible for delays in transit caused by address modification.

There are no returns, modifications, or cancellations allowed on any items once shipped.

Our partner shops make every food item to order. Our shops vary in size and capabilities, and have specific ship schedules and inventory limits to meet their weekly production structures. Due to this, if a shop is experiencing high volumes, your desired delivery date may no longer be available.

We recommend placing your order in advance when possible. We provide the option to request a delivery date up to 8 weeks in advance at checkout.

COVID Delivery Wait Times: Wait time may be due to the current high demand of products, or in some cases, the food maker may have temporarily paused shipping operations.

We certainly understand your concern in light of the global outbreak of COVID-19. We’d like to shed some light on what our partner shops and food makers are doing to keep customers safe as we work alongside the global community in the containment of this crisis.

Not only do our food makers follow strict local public health guidelines year round, but during this crucial time, they have implemented heightened sanitizing practices at all of their retail and fulfillment facilities. Additional deep cleaning and hand washing processes are in place, employees who are showing signs of sickness are required to stay home and they are working closely with their local health departments to ensure that additional measures are being taken as required. Their #1 mission is to ensure the wellbeing of their staff and the customers receiving their products locally and nationwide.

Additionally, we wanted to share with you some helpful information directly from the CDC “Coronaviruses are generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with food.”

Our Cakes By Jeff The Chef family is continuing to monitor and take all precautions in this rapidly changing situation. As of now, we are continuing to deliver packages as scheduled. Should this change, you will hear an update directly from us. We are thankful that we are able to help our customers explore tastes from their past or have always wanted to experience. We hope to bring you and your loved ones some comfort through food delivered right to your doorstep during this trying time.

Please contact us at info@CakesByJeffTheChef.com if you need additional assistance, we’re happy to help!

Some of our partner restaurants, small shops, and food makers have reported slight delays in orders they are currently fulfilling, due to the expected disruptions in supply chains affecting all industries during the COVID-19 pandemic. Our restaurants and food makers are continuing to operate following the safest of standards to ship their food nationwide, but some supplies & packaging (necessary for cross-country shipping of food) have longer lead times than usual. Therefore, some orders may ship 1-5 days later than planned. Again, this has been the case with some food makers, not all. 

In addition, carriers are experiencing higher than normal volumes. We’re receiving reports of packages being delayed at different FedEx and UPS hubs around the country. Its important to us that customers’ orders arrive as close to the chosen delivery date as possible, therefore we are taking precaution, arranging for some orders to deliver 1-2 days early in case of any delays. You can read more about our shipping policy here

We greatly appreciate your patience and understanding during these unprecedented times. The Cakes By Jeff The Chef team is working around the clock with our food makers to ensure that you receive your order as close to your desired delivery date as possible. For up to date shipping details, we encourage you to view your order status on your Cakes By Jeff The Chef Account by clicking on My Orders and viewing the ship and delivery date noted on your order. Or, please contact our Customer Support team with specific questions—we are here to help!

No, you don’t have to serve them the same day. We strongly recommend you request order to arrive 1-2 days prior to when you need them. 

All of the products we showcase have been made and packed with the intention of letting you choose between serving them immediately or storing them for a later date. Just follow the instructions included in your box, most products will remain fresh in your fridge or freezer for a few days, up to a several months.

We do everything in our power to have your order arrive on the delivery date that you have chosen. Occasionally, items can experience delays due to bad weather or other unforeseen events. We are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, inaccurate shipping information or carrier drop-off policies.

For this reason, we strongly recommend you request items to arrive 3+ days before you really need them.

All of the products we showcase have been made and packed with the intention of letting you choose between serving them immediately or storing them for a later date. Just follow the instructions included in your box, most products will remain fresh in your fridge or freezer for a few days, up to a several months.

All items are final sale. Cakes By Jeff The Chef does not accept returns on any items and is not responsible for packages returned to our partner shops by the carrier. Cakes By Jeff The Chef does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact our Customer Support team within 14 days of delivery at info@CakesByJeffTheChef.com A member of our team will report the issue to our partner shop and they will provide a resolution. Each inquiry is handled on a case-by-case basis. 

If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our Customer Support team within 14 days of delivery at info@CakesByJeffTheChef.com with photos and details about your damaged order. We will open investigation with the carrier. We handle these inquiries on a case-by-case basis.

Cakes By Jeff The Chef does not offer refunds for orders that are damaged beyond our control, such as extreme temperatures outdoors or within carrier facilities. If your order is affected by extreme temperatures, please contact our Customer Support team within 14 days of delivery at info@CakesByJeffTheChef.com to report the issue, and we will contact the carrier and/or our partner shop. Each inquiry is resolved on a case-by-case basis.

Unfortunately we are only able to accept payment by credit card at this time.

The security of your personal information is very important to all of us here at Cakes By Jeff The Chef 

Secure Sockets Layer (SSL)

Normal person version:

CakesbyJeffTheChef.com forces your browser to communicate securely with our servers. The kind of encryption we use is the same kind your bank likely has when you use their website! Anytime you send information to us it is encrypted so that only our servers can decrypt it.

If you’re unsure that you’re on a secure page, you can always look at the address bar. Different web browsers display it in different ways, but if you see a lock icon in the address bar and see that the address starts with “https://” then you know that you’re on a secure page.

Techie version:

Cakes By Jeff The Chef forces HTTPS for all communication. We use strong SSL with SHA-256 with RSA encryption for all communication between your computer and our servers.

If you have any questions or concerns you can always email us at 

Currently we accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

We also accept payment via PayPal, Apple Pay, Android Pay, Square, and Samsung Pay.

Cakes By Jeff The Chef packing slips (or anything included in the package) will never include the prices of what is included in the box. 

Prices will be displayed on the confirmation email sent to the purchaser.

It is the sole responsibility of the customer to notify a gift recipient of a pending delivery. UPS and FedEx drivers will only leave the package at a recipient’s door, or other secure location, if the driver believes it is ‘safe’ and reasonable to do so. If the recipient is not available to receive the delivery and UPS or FedEx determines the delivery location is not ‘safe,’ Cakes By Jeff The Chef is not responsible for a damaged product and/or additional shipping fees.

We do not require a signature of delivery of packages. It is ultimately up to the individual driver as to whether they feel comfortable leaving the box at a home, even if a signature is not required.  If the driver does not leave the package, you can call the carrier to arrange a pick up at the nearest shipping location that same day or wait for re-delivery the following business day.  Carriers typically make 3 delivery attempts before the product is returned. We ask that you plan accordingly to be sure you receive the best quality product.

Contact our corporate team at info@cakesbyjeffthechef.com to learn more about how we can help you and your team.

Have a great suggestion, comment or just want to leave us some feedback? Please send an email to info@CakesByJeffTheChef.com to let us know how we’re doing, we really appreciate it!

Yes Yes!!  Our team taste-tests every  item we offer. We continuously test shipping methods, packaging and we evaluate each item based on texture, flavor, uniqueness ,and aesthetic before featuring on Cakes By Jeff The Chef menu.

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