Cakes By Jeff The Chef also creates custom cheesecakes for birthdays, weddings, or any special occasion. You can fill out our Custom Cheesecake Request Form for more info.
Join us for an unforgettable journey of sweetness and celebration. Our bakery isn’t just about crafting delicious treats; it’s about creating lasting memories that you’ll cherish forever. Whether you’re marking a milestone birthday, a joyful wedding, a corporate event, or any other special occasion, we’re here to make it extraordinary.
We’re so sorry to hear this! Please contact our Customer Support team at info@CakesByJeffTheChef.com 14 days of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include:
We understand that sometimes items get damaged and we will work to resolve the situation quickly. In most cases, will reship your order at the next available ship date.
Sorry to hear that! Please contact our Customer Support team by sending an email to info@CakesByJeffTheChef.com within 14 days of delivery. Please include your order number, the name of the product and tell us about the damage or defect.
We do our very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible.
We at Cakes By Jeff The Chef take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed so it arrives to your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures.
Many of our items require refrigeration, In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. You can read the Instructions/Storage section on each product page to learn more about how it should arrive and how it should be stored upon arrival.
All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at info@CakesByJeffTheChef.com to resolve the issue within 14 days of delivery.
To check on the status of your order, click the “My Orders” button while logged into your Cakes By Jeff The Chef account, or locate your order confirmation email and click the “Check Order Status” button in the email. This will take you to a webpage where you can view your estimated arrival date and follow the tracking provided by the carrier.
If your order has not shipped yet and it is scheduled to ship today, please know that carriers pick up packages later in the day from our food makers. So, you may not see movement on the tracking until tomorrow. We encourage you to check your tracking again tomorrow for an update.
If your order has shipped and is scheduled to deliver today, please know our carriers will deliver packages anytime between 8am-8pm. The time of delivery is all subject to the local carrier. If the tracking provided by the carrier says your package is on the vehicle for delivery, it will arrive at your doorstep by end of day!
To request additional information about your order, please send an email to info@CakesByJeffTheChef.com
